Refund and Shipping Policy

At Live Evident, we strive to provide high-quality research products and reliable customer service. Please review our refund, cancellation, and shipping terms below before placing an order.

Refund Eligibility

We offer a 15-day refund window for eligible purchases. To qualify for a refund, the product must be:

Unopened, unused, and in its original condition.

Products that have been opened or used are not eligible for a refund..

Refund Requests

Refund requests must be made within 15 days from the date of purchase. Requests submitted after the 15-day period will not be eligible for a refund.

How to Request a Refund

To begin a refund request, please contact our support team:

Email: orders@evidentpeptides.com

Phone: Contact our customer support team directly.

Once your request is received, we will review it and provide return instructions if the item qualifies for a refund.

Return Shipping

Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping method to confirm that your return is safely delivered.

Refund Processing

Once the returned item is received and inspected, approved refunds will be issued to the original payment method. Please allow several business days for the refund to appear on your account, depending on your financial institution.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us right away at orders@evidentpeptides.com We will review the issue and work to resolve it promptly, which may include a replacement or refund when appropriate.

Order Cancellations

Orders may be changed or canceled only while they are still in the “Processing” stage and before labeling has begun. Once an order has been labeled or shipped, it cannot be modified or canceled.

Shipping Policy

We currently ship to addresses within the United States. International customers should contact us before placing an order at orders@evidentpeptides.com to determine whether we are able to accommodate the shipment.

Carrier Delays

Live Evident is not responsible for delays caused by circumstances outside of our control, including but not limited to:

Weather conditions

Carrier delays or service disruptions

Other events beyond our reasonable control

Shipping Address Accuracy

Please carefully review your shipping information before completing checkout. Evident Peptides is not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping addresses.

Delivery Confirmation and Lost Packages

If tracking information shows that your package was delivered but you did not receive it, please contact the shipping carrier directly, such as FedEx or USPS.

We may assist with filing a carrier claim where possible, but we are not responsible for packages that are lost or stolen after delivery has been confirmed by the carrier.

To begin a missing shipment claim, please contact orders@evidentpeptides.com within 7 days of the listed delivery date.

Questions

If you have any questions or need assistance, please contact our support team at orders@evidentpeptides.com.

Thank you for choosing Us!.